Terms of Service

The terms below govern use of this website and the framework for our Annual Maintenance Contract engagements.

Effective date: 1 January 2026 | These terms are supplemented by a signed Service Agreement for every client, which prevails in case of conflict.

1. Acceptance of Terms

By accessing https://phonedeskamc.online or engaging PhoneDesk AMC for services, you accept these Terms of Service. If you are accepting on behalf of a company, you represent that you are authorised to bind that company.

2. Services

We provide Annual Maintenance Contract (AMC) and managed IT services covering, among others: desktop and laptop computers, mobile devices, printers and peripherals, network equipment (routers, switches, access points), conference-room audio-visual equipment, CCTV and security systems, and UPS units. The exact scope, service levels and pricing for each engagement are defined in a written proposal and Service Agreement.

3. Website Content

Content on this website - including indicative plan prices, response times and statistics - is provided for general information. Binding commitments exist only in a signed Service Agreement. We may improve or modify website content at any time without notice.

4. Client Responsibilities

Provide safe, reasonable access to premises, equipment and a designated point of contact.
Maintain valid licences for operating systems and software installed on covered devices.
Back up business-critical data; while we assist with backup configuration, ultimate responsibility for data remains with the client.
Report faults promptly through the designated helpdesk channels.

5. Fees, Invoicing & Taxes

AMC fees are billed as stated in the Service Agreement - typically annually in advance, per covered device. Fees are exclusive of applicable sales and use taxes, which are charged at the prevailing rate. Late payments beyond the agreed credit period may attract interest at 1.5% per month and, after written notice, suspension of non-critical services.

6. Service Levels

Response and resolution SLAs are defined per plan and asset criticality in the Service Agreement. Where we miss a committed response SLA, the client becomes eligible for service credits as scheduled in the agreement. Service credits are the client's primary remedy for SLA failures.

7. Exclusions

Unless expressly included in the Service Agreement, the following are excluded from coverage: damage from accidents, liquid ingress, unauthorised tampering or natural events; consumables (paper, toner beyond agreed levels); software licence fees; and issues caused by third-party systems outside our control.

8. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising from any engagement is limited to the fees paid by the client for the affected service in the 12 months preceding the claim. We are not liable for indirect or consequential losses, including loss of profits, revenue or data, except where such exclusion is prohibited by law.

9. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party and to use it solely to perform the engagement. Our engineers are bound by individual confidentiality undertakings, and we handle client data in line with our Privacy Policy.

10. Term & Termination

AMC agreements run for the term stated in the Service Agreement (typically 12 months) and renew unless either party gives 60 days' written notice. Either party may terminate for material breach that remains uncured 30 days after written notice. On termination, fees for services already rendered remain payable.

11. Intellectual Property

All website content, documentation and processes remain the intellectual property of PhoneDesk AMC. Clients receive a non-exclusive right to use deliverables produced for them during the engagement.

12. Governing Law & Jurisdiction

These terms and any Service Agreement are governed by the laws of the State of Florida, United States. The state and federal courts located in Tampa, Florida shall have exclusive jurisdiction over any dispute, subject to mandatory consumer-protection law where applicable.

13. Changes to These Terms

We may update these terms from time to time. The version posted on this page with its effective date applies. Material changes affecting active clients will be communicated by email.

14. Contact

Questions about these terms: [email protected] | +1 858-293-4789 | 9302 Anderson Rd, Tampa, FL 33634, United States.