Refund Policy
Clear, fair rules for cancellations, refunds and service credits.
1. Cooling-Off Period
If you sign a new AMC agreement and change your mind, you may cancel within 7 days of signing without any charge, provided no site audit or service visit has been performed. Any audit already completed will be billed at our standard audit rate, which is disclosed before the audit.
2. Refunds for Prepaid AMC Fees
- Before contract start date: full refund minus any costs already incurred on your behalf (e.g., audit, consumable orders).
- During the contract term: on early termination for our material breach or persistent SLA failure, we refund the pro-rata unutilised fee for the remaining period within 15 working days.
- Termination by client for convenience: fees are adjusted pro-rata with a 10% administrative charge, provided 60 days' written notice as per the agreement.
3. Service Credits
Where we miss a committed response SLA, service credits are applied to your next invoice automatically as per the credit schedule in your Service Agreement. Service credits are not convertible to cash refunds except on termination under Section 2.
4. Spare Parts & Hardware
Parts replaced under an AMC remain our property where recovered as exchange units, unless your agreement states otherwise. Hardware purchased outright through us (not under AMC) follows the OEM's warranty; we facilitate claims at no extra service charge for active AMC clients.
5. Processing Time
Approved refunds are processed to the original payment method within 15 working days of approval. We will confirm each refund by email with a credit note reference.
6. How to Request
Email [email protected] with your agreement number, the reason for the request and your preferred refund mode. Our team will acknowledge within 2 business days.
7. Contact
PhoneDesk AMC | +1 858-293-4789 | 9302 Anderson Rd, Tampa, FL 33634, United States.